Please read our Privacy Policy carefully before using this website.
At Tesora Technology Services, we are committed to protecting and respecting your privacy. This privacy notice explains how we collect, use, and protect any personal data that you provide when using our website or interacting with us.
We comply with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
This Privacy Policy applies to Tesora Technology Services Ltd, registered in England and Wales under company number 02409183, with its registered office at:
Units 2–4, Cranborne Road Industrial Estate
Potters Bar, Hertfordshire
EN6 3JN
2. What Data We Collect
We may collect and process the following data about you:
Information you provide when you complete forms on our website (e.g., contact, quote, or newsletter forms).
Details of transactions carried out via the Site, including order details and delivery fulfilment.
Records of communications if you contact us by phone, email, or through the website.
Survey responses where you voluntarily provide feedback.
Website usage data, including:
IP address
Browser type and version
Operating system
Device type
Pages visited and navigation patterns
3. How We Use Your Information
We will use your personal data for the following purposes:
To process and fulfil your orders and enquiries.
To provide support or after-sales service.
To notify you about changes to our services or policies.
To improve the functionality and performance of our website.
To send you marketing communications, where you have opted in.
To conduct internal analysis and reporting.
We rely on the following legal bases:
Legitimate interests, such as improving our services and communications.
Contractual necessity, for order fulfilment.
Consent, for marketing communications.
Legal obligations, when required to comply with applicable laws.
4. Cookies & Website Analytics
We use cookies and similar technologies to:
Enhance website functionality.
Remember your preferences on return visits.
Analyse traffic and improve user experience.
You can manage cookie preferences in your browser settings. For more detail, see our Cookie Policy
5. How We Store & Protect Your Data
Your data is stored securely within the European Economic Area (EEA) and the UK. It may be processed by our staff or service providers within these regions for purposes such as fulfilling orders, processing payments, and providing support.
While we take reasonable steps to safeguard your data, no online transmission is completely secure. We cannot guarantee the security of data sent over the internet and any transmission is at your own risk.
If you have a password to access certain parts of the Site, you are responsible for keeping it confidential.
We retain your personal data:
For up to 12 months after your last interaction with us, unless you subscribe to our newsletter or request ongoing contact.
Longer where required for legal, regulatory, or audit purposes.
6. Sharing Your Information
We may share your personal data with:
Companies within our group to help fulfil your enquiry or order.
Service providers, logistics partners, and payment processors to support our services.
Authorities or third parties where required by law (e.g., fraud prevention, compliance).
We will never sell your personal data to third parties.
7. Your Rights
Under UK GDPR, you have the right to:
Request access to your personal data.
Ask for inaccuracies to be corrected.
Request erasure of your data (“right to be forgotten”).
Restrict or object to processing.
Withdraw consent (for example, for marketing).
Request data portability to another provider.
To exercise these rights, please email: service@tesora.co.uk.
We aim to respond to all requests within one month.
If you are unhappy with how we’ve handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/concerns
8. External Links
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of these websites. You should read the privacy notices provided by each site before submitting any personal information.
9. Changes To This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page and, where appropriate, notified by email.
10. Contact Us
If you have any questions or concerns about this privacy notice or your data, please contact:
Tesora Technology Services
Email: service@tesora.co.uk
Phone: +44 (0)1707 644480
Address: Units 2–4, Cranborne Road Industrial Estate, Potters Bar, Hertfordshire, EN6 3JN
