Field engineering required for access control installation and maintenance.
Value
Seamless field engineering team acting as an extension of major telecom and technology partner.
What we set out to do
The Challenge
BT required a trusted field engineering partner to support the installation and maintenance of access control systems across their customer base. As part of an RFP process, BT was looking for a provider who could not only deliver high-quality installations but also manage the entire customer interaction — from survey through to post-installation support — with minimal involvement from BT themselves.
Our Approach
Tesora was awarded the contract to handle the full scope of the project, covering:
Initial remote or onsite surveys
End-to-end installation and configuration of access control devices
Ongoing Breakfix support and maintenance
Direct liaison with BT’s end users to arrange and complete works
Once jobs are passed to us by BT, our team takes complete ownership — contacting the end user, arranging access, performing any required surveys, and carrying out the works with minimal disruption. Whether it’s a new system install or a maintenance callout, we act as a direct extension of BT’s service team.
Our engineers are fully trained in the specific access control systems used, ensuring consistency, compliance, and high-quality workmanship across all jobs. Every step is documented and reported back to BT, maintaining full transparency without requiring BT’s day-to-day involvement.
The Outcome
Tesora now plays a key role in the delivery of BT’s access control service portfolio, handling all front-line engineering activity nationwide. BT can rely on our team to represent them professionally, deliver projects efficiently, and maintain a high standard of work that meets both technical requirements and end-user expectations.
Why It Matters
This ongoing relationship demonstrates Tesora’s ability to act as a seamless field engineering extension of major telecom and technology partners. By taking full ownership of the customer journey — from survey to sign-off — we reduce operational overhead for BT while maintaining a trusted, high-quality experience for their customers.
Key Highlights
Full-service partner for access control installations and Breakfix
Proactive, reliable engineering resource with consistent quality standards
Conclusion
BT relies on Tesora as a dependable engineering partner to support and deliver their access control offering. Through a combination of technical expertise, responsive service, and direct customer engagement, we’ve become a key part of BT’s service delivery model — helping them maintain high standards without increasing internal workload.
Testimonial
"I have been dealing with Tesora for over 5 years now and they have been absolutely brilliant. They have always exceeded the agreed SLA’s and will offer technical assistance as and when needed – never do they pressure us into something that would not benefit the wider business just for their business. Tesora are a family run business with family like values. Great Team work."
