End-to-end laptop deployment and break-fix support with secure data wipe and recovery.
Value
Improved rollout efficiency, secure device handling, and long-term sustainability through repair and reuse.
What we set out to do
The Challenge
WMA’s nationwide laptop estate posed several operational and security challenges:
• Device Rollout: WMA required a seamless process to deliver and deploy new laptops across various sites.
• Pre-staging Requirements: Laptops needed to be configured, tested, and ready for use upon arrival.
• Secure Recovery and Wipe: Legacy laptops had to be recovered, wiped, and reused where possible — with full data security.
• Break-fix Support: Ongoing support for devices, including software reloads and fast resolution of issues, was essential.
• Process Efficiency: A streamlined system was required to ensure device availability while maintaining stock control and deployment speed.
The Partnership
WMA is an established hardware and service provider delivering EPOS and IT solutions, including hardware supply, scale verification, maintenance, installation, and power and data services. With a national customer base and a growing estate of laptops, WMA needed a trusted partner to manage the rollout of new devices and support existing ones through secure recovery, pre-staging, and break-fix services.
In early 2024, WMA turned to Tesora to streamline the deployment of laptops and enhance operational support. The goal was to ensure that devices arrived pre-configured and tested, while also recovering legacy hardware for secure data wiping, software reloading, and reuse.
Tesora’s proven device lifecycle services, logistics expertise, and commitment to secure, compliant practices made us the ideal partner to support WMA’s growing needs while helping them achieve efficiency and sustainability goals.
The Outcome
WMA experienced major improvements across deployment, support, and data security:
Improved Efficiency: Faster turnaround for new and refurbished devices. IT teams could focus on strategy rather than logistics.
Enhanced Security: Secure data wipes and full compliance with data protection regulations ensured sensitive information was protected.
Streamlined Logistics: Timely deliveries and real-time tracking gave WMA full visibility and confidence in the rollout process.
Comprehensive Post-deployment Support: Break-fix services ensured devices stayed operational, extending lifecycle value with minimal downtime.
Customer Satisfaction: WMA praised the consistency, reliability, and professionalism of Tesora, particularly around data handling and the extended life of refurbished equipment.
What Happened Next?
Tesora delivered a comprehensive, scalable service across six key areas:
Device Management: Dedicated inventory management for both new and refurbished laptops. Real-time tracking of stock levels and deployment status via our portal.
Pre-staging Services: Configured and tested all laptops in controlled environments. Devices were labelled and documented for efficient rollout.
Rollout Logistics: Deliveries aligned with WMA’s deployment timeline. UK-wide logistics support with accurate tracking and status reporting.
Secure Recovery & Data Wipe: Recovered legacy laptops from customer sites nationwide. Data securely wiped to meet industry standards, then Windows was reloaded for reuse or ethical disposal.
Break-fix Support: A robust contract ensured rapid responses to hardware faults. Laptops could be re-staged and reloaded as part of the support lifecycle. Replacement stock held to minimise customer downtime.
Implementation Support: Full planning and consultation with WMA to align services with their timeline. Provided remote deployment assistance and proactive communication throughout the rollout process.
Testimonial
"The services provided by Tesora are exceptional. By handling everything from inventory management to secure data wipes, they ensure a smooth and efficient deployment of new laptops. Their logistics and engineering expertise is 1st class, and the ongoing support provided to extend the life of laptops through repair and refurbishment has significantly improved our customers’ sustainability and overall efficiency."
