End-to-end pre-staging and logistics to reduce deployment time, improve network reliability, and support field engineers.
Value
Faster installations, greater reliability, full lifecycle support, and improved customer satisfaction.
What we set out to do
The Challenge
Babble faced five key challenges that required a comprehensive, scalable solution:
• Inventory Management: Large volumes of networking equipment including routers and switches needed to be securely stored, tracked, and managed.
• Pre-staging Requirements: Equipment had to be configured and tested before delivery to reduce on-site installation time.
• Logistics Coordination: Devices needed to arrive at multiple nationwide locations, timed precisely with engineer schedules.
• Efficiency: Deployment had to be swift and disruption to store operations kept to a minimum.
• Post-deployment Support: Any faults post-installation had to be addressed rapidly under a break-fix agreement to maintain network uptime.
The Partnership
Babble is one of the UK’s leading cloud solutions providers, delivering services across Telephony, Internet, Cloud, Security, and more. With growing demand across multiple sites, Babble required a partner capable of managing inventory, pre-staging equipment, and ensuring devices arrived ready for rapid deployment by on-site engineers.
In late 2023, Babble partnered with Tesora to help streamline their rollout process. Babble needed more than just logistics support — they needed a solutions partner who could configure and test equipment before shipment, reduce installation time on-site, and offer break-fix services to minimise downtime post-deployment.
With our proven track record in telecoms and technology logistics, dedicated warehousing space, and bespoke portal capabilities, Tesora was the ideal choice to help Babble simplify their operations, enhance deployment reliability, and boost efficiency.
Key Highlights
Inventory Management: Dedicated stockholding of routers and switches for Babble. Real-time inventory tracking and order visibility through our portal.
Pre-staging Services: All devices pre-configured and tested in controlled environments.Custom configurations aligned with each store’s requirements. Devices labelled and documented for easy installation.
Streamlined Logistics: Coordinated shipments in sync with Babble’s deployment timeline. Reliable logistics network ensured on-time delivery across the UK. Live tracking and updates provided to Babble's project teams.
Deployment Efficiency & Support: Remote engineer support during installs to quickly resolve any issues. Equipment delivered ready-to-go, minimising time on-site.
Break-fix Support: Established SLA-based support with rapid response times. Replacement stock held and ready to be deployed for failed units. A structured process for fast resolution of network or hardware issues.
The Outcome
Since implementing our pre-staging and logistics services, Babble have seen significant operational improvements:
Improved Efficiency: Reduced deployment time; engineers focused on install and verification, not config or fault-finding.
Enhanced Reliability: All equipment pre-tested, lowering the risk of network issues during rollout.
Streamlined Logistics: Aligned delivery schedules and real-time tracking enabled projects to remain on track.
Comprehensive Post-deployment Support: Our break-fix service ensured minimal network disruption and fast fault resolution.
Customer Satisfaction: Babble praised the reliability, speed, and simplicity of the partnership. The solution allowed them to focus on what they do best — delivering exceptional service to their own customers.
Testimonial
"The pre-staging service provided by Multimessage has been a game-changer for us. By managing our inventory and pre-configuring our equipment, they significantly reduced our on-site installation times and improved delivery lead times. The break-fix support has been equally impressive, ensuring that any hardware issues are swiftly resolved, keeping our network running smoothly. This partnership has greatly improved our operational efficiency and allowed us to focus on delivering an exceptional experience to our customers."
